Refund Policy

1. Eligibility for Refunds
We strive to ensure your satisfaction with every purchase. Refunds are available under the following conditions:

• Defective or Damaged Products: If you receive a product that is defective, damaged, or incorrectly delivered, please contact us within 24 hours of receiving the product for a full refund or replacement.
• Incorrect Orders: If we ship the wrong item or your order is not fulfilled correctly, notify us within 24 hours of receipt. We will arrange for a replacement or issue a refund, if applicable.
• Product Quality Issues: For issues regarding product quality, provide details and photographs within 24 hours of delivery. We will assess the issue and determine the appropriate resolution.

2. How to Request a Refund
To request a refund, follow these steps:

• Contact Us: Email us at support@mamamiaskincare.com or call +91-8041091529 within the specified time frame. Include your order number, issue details, and relevant photographs.
• Return Instructions: For defective or damaged products, we will provide instructions for returning the item if necessary. For quality issues, photographic evidence may suffice.
• Refund Processing: Refunds will be issued to the original payment method once the request is reviewed and approved.

3. Non-Refundable Items
The following items are non-refundable:

• Used Products: Refunds are not available for products that have been used, except in cases of quality issues reported within 24 hours of delivery.
• Customized Orders: Specially customized products are non-refundable unless they are defective or damaged.

4. Refund Processing Time

• Refunds will be processed within 5-7 business days of approving your request. Processing time may vary based on your payment provider.

5. Exchanges

• We do not offer direct exchanges. If you wish to exchange a product, return the original item for a refund and place a new order.